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CIPS L6M10 Exam Syllabus Topics:

Topic	Details
Topic 1	Understand the concept of reverse logistics and its impact on global logistics strategy: This section measures the skills of the target audience in assessing strategic factors influencing reverse logistics, such as government policies, economic considerations, and environmental impacts. It emphasizes understanding how these factors affect reverse logistics planning. A key skill measured is evaluating sustainability strategies in reverse logistics.
Topic 2	Understand global governance of the supply chain: This section measures the skills of Compliance Officers in assessing the impact of international legislation on globalized supply chains. It includes understanding jurisdictional issues and legal considerations affecting trade across multiple countries. A key skill measured is evaluating legal frameworks governing international trade.
Topic 3	Understand the strategic logistical implications of globalization: This section measures the skills of Logistics Managers and focuses on evaluating the logistics challenges presented by globalization. It covers issues such as centralized versus regionalized inventory holdings, international logistics practices, and the impact of transportation pipelines on inventory costs. A key skill measured is identifying logistics challenges in a global context.
Topic 4	Assess the strategic factors that influence reverse logistics: This section measures the skills of Logistics Coordinators in comparing factors affecting the implementation of reverse logistics strategies. It discusses challenges such as lack of infrastructure, forecasting difficulties, and perceptions of reverse logistics as a cost rather than a value-addition opportunity.

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CIPS Global Logistics Strategy Sample Questions (Q76-Q81):

NEW QUESTION # 76
Which of the following is NOT a way in which reverse logistics creates value for organizations?

A. Obtaining feedback for product improvements
B. Recovering value from used/returned goods
C. Reducing customer satisfaction and loyalty
D. Increasing product life cycles

Answer: C

Explanation:
Reverse logistics enhances customer satisfaction by addressing returns and repairs, rather than reducing loyalty. [P-139]

NEW QUESTION # 77
Sarah is a product manager for a company that specializes in electronic gadgets. She is launching a new innovative gadget that has never been introduced in the market before. In which phase of the product life cycle is flexibility likely to be the most crucial for Sarah's new gadget?

A. Maturity phase
B. Growth phase
C. Decline phase
D. Introduction phase

Answer: D

Explanation:
During the introduction phase of a product's life cycle, innovation and adaptation are key. Flexibility is crucial as the product is being introduced to a new market and consumer demand is uncertain. [P-184]

NEW QUESTION # 78
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specific focus areas and allocating resources to overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. These volatile prices make it challenging to maintain a consistent revenue stream.
Company B: A growing e-commerce business experiencing increased shipping costs due to the rapid expansion of product offerings and customer base. To maintain profitability, they need to reduce costs.
Company C: A custom-made furniture manufacturer facing order processing delays, leading to longer lead times and increased customer complaints.
Company D: A manufacturer of high-demand electronic gadgets experiencing demand exceeding supply, requiring order rationing. Customers are frustrated due to errors in the rationing system and have attempted to game the system.
Company E: A global electronics manufacturer struggling to manage its complex supply chain across multiple regions. The company needs to leverage technology to improve efficiency and reduce operational costs.
Q: For Company C, what should be the focus area analyzed by the company manager?
Answer Options:

A. Pricing practices
B. Cost efficiency
C. Order processing
D. Customer satisfaction
E. Supply Chain technology

Answer: C

Explanation:
Company C faces delays in order processing, leading to increased lead times. Thus, order processing should be the key focus area. [P 166-169]

NEW QUESTION # 79
What is a key factor considered when choosing between centralized and regionalized inventory handling?

A. Total cost concept
B. Customer service measurements
C. Transportation cost savings
D. Distribution efficiency

Answer: A

Explanation:
The total cost concept considers the overall impact on inventory management costs, prioritizing end-to-end cost reduction over isolated savings. [P-7]

NEW QUESTION # 80
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: What preventive measures will Mark take to address Customer 3 Sarah's issue?
Answer Options:

A. Improved delivery tracking systems
B. Ensure consistency with sizing charts
C. Enhanced quality control
D. Improved order fulfillment
E. Update billing procedures

Answer: D

Explanation:
To prevent missing items in orders, ShopSmart should improve its order fulfillment process, ensuring greater accuracy. [P 166-169]

NEW QUESTION # 81
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